FAQ – Bookings, Accommodation & Services with SardiniaNatour

Who is SardiniaNatour?

SardiniaNatour is a specialized tour operator for Sardinia, offering a wide selection of holiday homes, villas, apartments, hotels, and B&Bs across the island. In addition, we organize guided tours and excursions (trekking, cycling, cultural tours, round trips, etc.), group travel, yacht charters, and bicycle rentals. Through our website, you can also book ferries to and from Sardinia as well as local car rentals.

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Information About Sardinia

On our website, you’ll find extensive information about Sardinia as a travel destination—general insights about the island, popular holiday regions, and travel tips including all arrival options.

Our blog regularly features updates about local events, restaurant tips, excursion ideas, and culinary highlights. We also present traditional Sardinian recipes and cultural insights.

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Will I receive personal advice?

Absolutely. Every request is personally handled by a member of our team. You’ll receive expert support via email or phone. We do not use AI assistants for customer consultation.

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Bookings & Accommodation

What information do you need for the search?

To recommend the best accommodation and experiences in Sardinia, please provide:

• – Travel dates
• – Number of guests (incl. ages of children)
• – Preferred accommodation type (optional)
• – Preferred region or town (optional)

 

Is my request binding?

No. Your request for availability or pricing information is always non-binding and free of charge.

Is the age of the children important?

Yes. Please always include the exact ages of children at the time of travel.
Many accommodations—especially hotels and B&Bs—offer special rates depending on the age of the children.

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How do I book accommodation?

 

1. Direct Booking

Some properties feature a real-time availability calendar and can be booked immediately. Simply choose your accommodation and room category, click Book, and you’ll receive an instant confirmation email.

2. Booking on Request

If real-time availability is not shown, please send us a request. We will check the current availability and then send you either:

• – a detailed cost estimate, or
• – suitable alternatives

 

Our team will support you personally in either case.

Can I book last-minute?

Yes, several accommodations offer last-minute availability.
For short-notice bookings, we recommend contacting our team directly.

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Travel Packages & Groups

Do you offer complete travel packages?

Yes. We arrange:

• – Accommodation
• – Customized round trips and active holidays
• – Transfers, excursions & activities

 

Everything from one source—for a relaxed and well-organized Sardinia holiday.

Are your packages suitable for groups?

Definitely. Ideal for:

• – Families
• – Groups of friends
• – Clubs & associations
• – Corporate groups

 

We tailor accommodation, activities, and planning to any group size.

Can I personalize a travel package?

Of course! Tell us your wishes and we’ll create a customized package including:

• – Suitable accommodation
• – Selected activities and experiences
• – Additional services (car rental, transfers, etc.)
• – Budget-optimized planning

 

Can I add activities to my package?

Yes. We offer a wide range of experiences, such as:

• – Excursions
• – Food & wine tastings
• – Cultural tours
• – Sports & outdoor activities

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Payments

Which payment methods do you accept?

• – Bank transfer
• – Credit cards (Visa, Mastercard)
• – PayPal (for some services)

 

Any potential fees will be clearly communicated in advance.

Is a deposit required?

Yes, usually a deposit is necessary. All details are listed in your booking confirmation.
For non-refundable rates, a 100% payment at booking is required.

How do I receive the booking confirmation?

Once we have received the deposit, you’ll receive your confirmation via email. Please check all details carefully and contact us if anything is unclear.

Which travel documents do I need?

• – EU citizens: valid ID card
• – Non-EU citizens: please check entry requirements beforehand

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Cancellations & Changes

What are the cancellation conditions?

Policies vary depending on the accommodation and rate type.

Rate types:

• – Standard rate: partially refundable according to deadlines and percentages
• – Non-refundable / prepaid: cheaper but no refund

 

All details are available in the accommodation description and your booking confirmation.

Can I modify my booking?

In many cases, yes. Possible changes include:

• – Travel dates
• – Room or accommodation category
• – Additional services

 

Changes may incur extra costs. Contact us early—we’ll check the options for you.

Can I change the name on my booking?

Sometimes yes, depending on the accommodation and the rate. Just contact us and we’ll update it for you.

Should I take out travel insurance?

Yes, we strongly recommend insurance covering:

• – Cancellations
• – Health issues
• – Lost luggage

 

We work with Europe Assistance and are happy to advise you.

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Tourist Tax & Regulations

Is the tourist tax included in the price?

Often not. It is usually paid directly at check-in. All details are listed in the accommodation description and your confirmation.

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Additional Services

Can I book transfers or car rentals through you?

Yes, we can arrange:

• – Airport transfers
• – Car & scooter rentals
• – Bicycles
• – Other transportation services

 

Are pets allowed?

Some accommodations are pet-friendly. Please mention this in your request so we can find suitable options.

Which languages does your support team speak?

Our team provides assistance in:

• – German
• – Italian
• – English
• – French

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Contact & Support

Still have questions?

We’re here for you! Our team offers personal, expert assistance from the first inquiry to your departure—ensuring a smooth, perfectly organized holiday in Sardinia.

 

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DIFFERENT COUNTRIES, DIFFERENT CUSTOMS: IMPORTANT INFORMATION ABOUT ACCOMMODATION

 

We select our accommodation with care, taking into account local character, be it the location of the property, furnishings or proximity to the sea or organic farming. As our catalogue is frequently updated and varies according to the seasons, only part of our range is often visible. If you cannot find a suitable property, please give us a call or send us an email. We will try to find the right one for you!

Please note that the accommodation does not belong to Sardinia Natour, but to private individuals who are responsible for the property’s description, furnishings and cleanliness. We regularly visit the properties we offer to ensure that they are of the standard described – and that they remain so. If you find that something is not as described, please let us know. Your opinion is important to us!

Of course, the standard of the properties may not always match what you are used to at home. While the kitchens are equipped with the essentials, if you value excellent, sharp kitchen knives or very special wine glasses, for example, you will need to bring these with you. In some cases, landlords provide tea towels, but it is best to bring your own from home just in case. The same usually applies to toilet paper, washing-up liquid, and other cleaning products.

Even if a property is described as being in a quiet location, we cannot guarantee that there won’t be construction work on neighbouring properties or parties nearby. Stray dogs and barking dogs at night are part of life in the countryside and at the beach here. We also have no influence over algae pollution.

Upon arrival, please pay the deposit noted in the booking documents. This deposit serves as security in case anything in the property is damaged, for example. As a rule, the landlord will refund this upon the proper handover of the property before your departure.

Our descriptions indicate whether bed linen and towels are provided or can be hired for a fee. If you require cots, please ask us; landlords often offer these and other items as part of their rental service.

Please also bear in mind that bedding is different in Italy: double beds usually have one large duvet for both people, rather than separate duvets.

Even if a holiday property is offered with final cleaning included, basic cleaning should always be carried out by the tenant. This includes cleaning the kitchenette, washing and putting away the dishes, disposing of food and rubbish, and sweeping all rooms.

Even if pets are allowed in some accommodation, this does not automatically mean that they can move freely around a holiday complex. For example, access to the pool area, green spaces or restaurant may not be permitted. If you are bringing your pet to a holiday home or flat, please check the garden before you leave and remove any ‘leftovers’.

One final request: water is particularly scarce in Sardinia during the summer months. Therefore, please use water sparingly. Due to the water shortage, there is an increased risk of fire, of course. Please therefore be careful when handling open flames, cigarettes, etc.

Please always remember that, even though you are on holiday, everyday life in your surroundings continues, with all its advantages and disadvantages. The landlords are basically responsible for the accommodation and are also your first point of contact! We are, of course, always available to offer advice and assistance in case of emergency.