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EU directives on package tours

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    Information on the EU directives on package tours and related travel arrangements

    The combination of travel services offered to you is a package tour within the meaning of Directive (EU) 2015/2302. Therefore, you benefit from all EU rights that apply to parcels.

    Sardinia Natour by Thomas Katrin Monika, VAT number 02928690920, with registered office in Cagliari, Via Sant’Eulalia 25 / A, has full responsibility for the correct execution of the package as a whole.

    In addition, as required by law, Sardinia Natour has protection to refund your payments and, if transport is included in the package, to guarantee your repatriation in case you become / become insolvent.

     

    Read more: Richtlijnen betreffende pakketreizen en gekoppelde reisarrangementen

    Fundamental rights according to Directive (EU) 2015/2302

    1. Before concluding the package travel contract, travellers receive all essential information about the package tour.

    2. At least one professional is always responsible for the proper execution of all tourist services included in the contract.

    3. Travellers receive an emergency number or a contact point through which they can reach the tour operator or travel agent.
    4. Travellers may transfer the package tour to another person after a reasonable period of time and possibly on payment of additional costs.

    5. The price of the package tour can only be increased if certain costs increase (e.g. fuel prices) and if this is expressly provided for in the contract, and in any case no later than 20 days after the start of the package tour. If the price increase exceeds 8% of the package tour price, the traveller can withdraw from the contract. If the organizer reserves the right to increase the price, the traveller has the right to reduce the price if the corresponding costs fall.

    6. Travellers may terminate the contract without paying cancellation fees and receive a full refund of payments if any essential part of the package, other than the price, changes significantly. If the entrepreneur responsible for the package travel cancels the package travel before the start of the package travel, travellers are entitled to a refund and, if necessary, compensation.

    7. Travellers can terminate the contract without paying cancellation fees before the start of the package in exceptional circumstances, for example if there are serious security problems at the destination that may affect the package. – In addition, travellers may terminate the contract at any time prior to the start of the package by paying reasonable and justifiable cancellation fees.

    8. If, after the start of the package tour, essential components of the package tour cannot be provided as agreed, suitable alternative solutions must be offered to the traveller at no additional cost. Travellers can terminate the contract without paying termination fees if the services are not provided as agreed and this significantly affects the performance of the package tour and the organizer has not remedied the defect.

    9. Travellers also have the right to a price reduction and/or compensation in the event of non-performance or improper provision of tourist services.

    10. The tour operator is obliged to provide assistance if the traveller is in difficulty.

    11. If the organizer or, in some Member States, the retailer becomes insolvent, payments will be refunded. In the event of insolvency of the organizer or, if applicable, the seller after the start of the package tour and if the carriage is included in the package tour, the repatriation of the travellers is guaranteed. Sardinia Natour has insolvency protection with your insurance company – no. 40321512001432 – the body responsible for insolvency protection, e.g. B. a guarantee fund or an insurance company]. Travellers can contact this office or, where appropriate, the competent authority (contact details, including name, address, email and telephone number) if services are denied due to insolvency. Your insurance company – No. 40321512001432.